Support & Operational Intelligence

DSP Connect provides 24/7 intelligent, account-aware support embedded directly in the platform. This is not a helpdesk—it's execution-aware infrastructure.

You receive campaign-aware answers using live campaign and RTB data, real-time troubleshooting specific to your actual campaigns, proactive performance alerts and milestone notifications, automated client-ready communication, and unified support across dashboard, academy, and email with full context preserved.
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The platform's AI understands your campaign names, budgets, targeting rules, exchange settings, and active/paused campaigns—and references them directly when answering questions.

The platform's AI understands campaign and ad group names, budgets and pacing rules, targeting rules and audience segments, exchange and inventory settings, and active, paused, and completed campaigns.

It references these directly when answering questions or troubleshooting issues.

Ask "Why isn't this campaign running?" and get answers using live campaign status, budget, targeting, and exchange data—not generic help articles.

DSP Connect proactively communicates on your behalf.

Weekly performance summaries are generated automatically, populated with actual campaign metrics (spend, delivery status, optimization signals), and structured in client-ready language and format.

This reduces reporting overhead while increasing client transparency.

You're automatically notified when campaigns hit key milestones (launch, first conversion, spend thresholds), budgets need attention (under- or over-pacing), approvals or creative updates are required, delivery or pacing issues are detected across exchanges, or funding is low or at risk of pausing campaigns. No manual monitoring required.

Yes. If an issue requires human intervention, escalation happens instantly from within the platform. Human support sees full conversation history, account details, and live campaign and inventory data. No friction. No restarts.